doktertoto Privacy Policy

This page describes what we collect when you use doktertoto and how we keep that data protected. We collect personal information during account registration, identity verification, payment processing, and gameplay. Our commitment is to handle your data transparently, store it securely, and use it only for the purposes we outline below.

We understand that privacy matters to our users across Jakarta, Surabaya, Bandung, Medan, Semarang, and Yogyakarta. We apply the same data-handling standards to every account, regardless of location. This policy applies to all doktertoto users and covers how we collect, store, process, and protect your information throughout your engagement with our platform.

For questions about your privacy rights or data requests, contact us through the channels listed at the end of this policy.

What Information We Collect at doktertoto

We collect data across several stages of your interaction with doktertoto:

• Account registration: Email address, phone number, password, username, language preference.
• Identity verification (KYC): Full name, date of birth, national ID number, photo of your ID document, proof of address (utility bill or bank statement), video selfie confirmation.
• Payment information: Payment method details (e.g., e-wallet account linked to DANA, e-wallet, mobile banking, local payment, online payment, or virtual account number for e-wallet, mobile banking, local payment, online payment), deposit amounts, withdrawal requests, transaction history.
• Gameplay and account activity: Games played, stakes, outcomes, session duration, time of access, device type, IP address, browser or app version.
• Communication: Messages you send to our support team, including dispute reports, account inquiries, or technical issues.
• Cookies and tracking: We use cookies to track session state, language preference, and login status. We do not use cookies for advertising or third-party tracking.

How We Use Your Data on doktertoto

We use the information we collect for the following purposes:

• Account management: We verify your identity, maintain your account, track your balance, and process deposits and withdrawals.
• Legal and regulatory compliance: We verify your eligibility under applicable law, detect fraud, and comply with anti-money-laundering (AML) and counter-terrorism-financing (CTF) obligations.
• Payment processing: We transmit your payment details to our payment processors (e.g., e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, and our banking partners) only to complete your transaction.
• Platform support: We use your contact details to respond to support requests, resolve disputes, and communicate important account updates.
• Game fairness and audit: We log gameplay data to detect cheating, ensure RNG integrity, and provide evidence in case of disputes.
• Security: We analyze account activity to detect and prevent fraud, unauthorized access, and abuse.

We do not sell, rent, or share your personal data with marketing partners, data brokers, or third parties unrelated to doktertoto operations. We share data only when required by law or to protect our platform and users.

Data Storage and Third-Party Processors on doktertoto

Our servers may sit outside your jurisdiction. We use secure data centres with encryption, regular backups, and access controls. Your data is encrypted both in transit (via SSL/TLS) and at rest (via AES-256 or equivalent). We retain your data for as long as your account remains active, plus a retention period for compliance and dispute resolution (typically two years after closure).

We work with third-party processors who handle specific functions:

• Payment processors: local payment, online payment, e-wallet, mobile banking, local payment, online payment networks, and e-wallet, mobile banking, local payment, online payment banking partners process your payment details under their own privacy policies.
• Hosting providers: Cloud infrastructure partners store our databases and serve our application.
• Compliance vendors: Third-party identity verification and fraud-detection services may process your KYC data to confirm your eligibility.

We require all processors to meet our security and confidentiality standards via written agreements. Processors are not permitted to use your data for their own purposes.

Your Rights on doktertoto

You have the following rights regarding your data on doktertoto:

• Access: You can request a copy of all personal data we hold about you.
• Correction: If your data is inaccurate, you can request that we correct it.
• Deletion: You can request deletion of your account and associated data, subject to legal and compliance holds (e.g., AML investigations or ongoing disputes).
• Data portability: You can request that we export your data in a machine-readable format.
• Withdrawal of consent: If we rely on your consent for a particular use, you can withdraw that consent (though this may limit your access to doktertoto services).

To exercise any of these rights, submit a request through your account settings or contact our privacy team using the details below.

Data Breach and Security Incident Response

We monitor our systems continuously for security vulnerabilities. In the event of a data breach or unauthorized access, we will notify affected users as soon as possible and cooperate with relevant authorities. We maintain cyber-liability insurance and engage regular security audits and penetration testing. If you believe your doktertoto account has been compromised, change your password immediately and contact our support team.

Cookies and Tracking on doktertoto

We use the following cookies on doktertoto:

• Session cookies: These keep you logged in while you browse. They expire when you close your browser.
• Preference cookies: These remember your language, theme, and layout choices.
• Analytics cookies: We use these to understand how users interact with doktertoto (page views, click paths). This data is aggregated and never linked to your personal identity.

We do not use advertising cookies or share analytics data with third-party advertisers. You can disable cookies in your browser settings, though this may limit your doktertoto experience.

Policy Updates and Contact

We may update this privacy policy to reflect changes in our practices or applicable law. We will notify you of material changes by email or through a prominent notice on doktertoto. Your continued use of the platform after such notice constitutes your acceptance of the updated policy.

If you have questions about our privacy practices, or if you wish to exercise your data rights on doktertoto, contact us through the following channels:

• In-app support: Message our support team directly through your doktertoto account.
• Email: Contact address listed in your account settings under "Legal" or "Help".
• Postal address: We maintain a registered office in a supported jurisdiction; details are available in our Legal Notice

We aim to respond to privacy requests within a standard timeframe (typically 14–28 days, depending on complexity). For urgent security concerns, use your in-app support channel to reach our compliance team immediately.

This privacy policy is effective as of the date listed in your account settings. We remain committed to protecting your data while operating doktertoto transparently and in compliance with applicable law in supported jurisdictions.